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Refund and Cancellation Policy

Effective August 1, 2026 Version 1.0

Status of this policy

This policy sets out how cancellation, refunds and auto-renewal work for Fable and for our contract development, consulting and research engagements. Where an individual agreement provides otherwise, that agreement prevails.

Article 1

Subscription term and auto-renewal

1.: Paid plans for Fable run on a monthly or annual term and renew automatically on the same terms at the end of each term.
2.: Whether a plan auto-renews, the next billing date and the amount are shown at checkout before purchase and in your settings afterwards.
3.: To switch off auto-renewal, tell us through your settings or by email up to the day before the next renewal date. There is no fee.

Article 2

How to cancel and when it takes effect

1.: Cancel through your settings or by writing to info@fabla-us.com. We confirm receipt by email.
2.: Cancellation takes effect at the end of the current billing period. Paid features remain available until then.
3.: We impose no additional steps, no retention phone call and no unnecessary confirmation screens to cancel.

Article 3

Refunds

1.: We refund, or credit an equivalent amount, in any of the following cases.
2.: Otherwise, fees for a period already elapsed are not refundable, and we do not refund pro rata.
3.: Refunds are normally made to the original payment method within ten business days of approval.

(1): The Service was continuously unavailable for 24 hours or more in a calendar month for reasons attributable to us.
(2): You were charged twice or incorrectly, or we otherwise made a billing error.
(3): You cancel within 14 days of first subscribing to a paid plan because the Service materially differs from what we described.

Article 4

Cancelling client work

1.: If you cancel after signing an individual agreement, there is no charge before work begins; once it has begun, you bear the effort already performed and any out-of-pocket costs.
2.: After delivery, work meeting the acceptance criteria in the agreement is not refundable.
3.: If we cannot continue the work for reasons of our own, we refund the fees for the portion not performed.

Article 5

Free trials

1.: Where we offer a free trial, we state the duration, any feature limits, and whether it converts to a paid subscription automatically.
2.: Where it converts automatically, we email you at least three days before the conversion date and give you a way to cancel before it happens.

Article 6

Price changes

1.: We may change prices on 30 days’ notice. A change applies from your next renewal date.
2.: If you do not accept a new price, you may cancel before the renewal date and finish the term on the existing terms.

Article 7

Late payment and suspension

1.: If payment is not received by the due date, we may suspend paid features on seven days’ notice.
2.: Your data is retained during suspension and restored promptly on payment. Data handling at the end of the agreement follows Article 10 of the Terms of Service.

Article 8

Currency, exchange and payment processors

1.: We bill in US dollars or Japanese yen as shown at checkout. Where the display currency differs from the settlement currency, conversion follows your card issuer’s rules, and exchange differences and cross-border fees are yours.
2.: Payments are processed by a payment provider we select. We do not hold card numbers ourselves.

Article 9

Chargebacks and fraud

1.: If you question a charge, please write to info@fabla-us.com before raising a dispute with your card issuer. We respond with the result of our investigation within five business days.
2.: Where fraud is confirmed on a transaction, we refund it and suspend the account concerned.
3.: Where a chargeback is raised without proper cause, we may seek the amount and our investigation costs from you.

Article 10

Cancelling an annual plan mid-term

1.: If you cancel an annual plan mid-term, fees for months already elapsed are not refundable.
2.: If you cancel because of a material failure attributable to us, we refund the unexpired portion pro rata.
3.: A change from an annual to a monthly plan takes effect from the next renewal date.

Article 11

Pausing a subscription

1.: We may agree to pause a subscription for up to three months. Billing stops while paused and your data is retained.
2.: Whether a pause is available, on what terms and how often is agreed case by case.

Article 12

Data after the agreement ends

1.: For 30 days after the agreement ends, you can export your data in a machine-readable format.
2.: After that period we delete data in accordance with Article 10 of the Terms of Service. Deleted data cannot be restored.

Article 13

Changes and governing law

1.: We may amend this policy on 30 days’ notice. An amendment applies to terms beginning on or after your next renewal date.
2.: This policy is governed by the laws of the State of Delaware.

Where to write

Fabla, LLC (Delaware Limited Liability Company)

2810 N Church St STE 89647, Wilmington, DE 19802, United States

Billing and refunds / Cancellations: info@fabla-us.com

This policy forms part of our Terms of Service .